A straight forward guide to how and why we store your personal data and how to request its deletion.
Morland (a division of Newmor Group Limited) is a leading supplier of timber based fit out materials, producing decorative panels, architectural profiles and doors for industries across the world. Morland cares. we care about our products, our services and our customers. We understand that your privacy is important and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who trades with us and / or visits this website, www.morlanduk.com and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
2.1. Our site is owned and operated by Morland (a division of Newmor Group Limited) , a limited company registered in England and Wales under company number 00897076 , whose registered address is Madoc Works, Henfaes Lane, Welshpool, Powys, SY21 7BE and whose main trading address is Morland, Unit 2, Buttington Cross Enterprise Park, Welshpool, Powys, SY21 8SL .
2.2. Our VAT number is 326 5982 31 .
2.3. Our Data Protection Officer is Mr Colin Sharp, who can be contacted via our Contact Us form, by telephone on +44 (0)1938 551 980 , or by post at Morland, Unit 2, Buttington Cross Enterprise Park, Welshpool, Powys, SY21 8SL .
3. What Does This Policy Cover?
4. Your Rights
4.1. As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
4.1.1. The right to be informed about our collection and use of personal data;
4.1.2. The right of access to the personal data we hold about you (see section 12);
4.1.3. The right to rectification if any personal data we hold about you is inaccurate or incomplete (please Contact Us or use the details in section 14);
4.1.4. The right to be forgotten - i.e. the right to ask Us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please Contact Us or use the details in section 14);
4.1.5. The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7. The right to object to us using your personal data for particular purposes; and
4.1.8. Rights with respect to automated decision making and profiling.
4.2. If you have any cause for complaint about our use of your personal data, please Contact Us or use the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.
4.3. For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
5.2. Date of birth;
5.4. Business/company name;
5.5. Job title;
5.7. Contact information such as email addresses and telephone numbers;
5.8. Demographic information such as post code, preferences, and interests;
5.9. IP address;
5.10. Web browser type and version;
5.11. Operating system;
5.12. A list of URLs starting with a referring site, your activity on our site, and the site you exit to;
6. How Do We Use Your Data?
6.1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. we will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
6.2.1. Processing your order;
6.2.2. Providing and managing your Account including carrying out credit checks;
6.2.3. Providing and managing your access to our site;
6.2.4. Personalising and tailoring your experience on our site;
6.2.5. Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you);
6.2.6. Personalising and tailoring our products and services for you;
6.2.7. Replying to emails from you;
6.2.8. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by simply clicking the unsubscribe link at the bottom of every email we send).
6.2.9. Market research;
6.2.10. Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
6.3. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone , text message and post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4. Third parties whose content appears on our site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
6.5. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
6.6.1. All personal data is held on third party secure servers. Where the data held relates to an order you have placed with us, this data will not be held after the period required by law. If you have signed up to a news letter or marketing updates we will retain this data until we receive instructions to remove you from news and marketing updates - we will always provide easily understandable means to contact us in our news and marketing materials in order to make removal convenient. If you choose to provide us with personal information - such as filling out a Contact Us or registration form and submitting it to us through the website - that information will be used only to complete the activity for which it was provided, whether it is a one-time event (e.g., returning the results from a web search, forwarding an email message, or registering interest in a product), or a recurring event, such as providing a subscription service. This information may be used for the technical support of the website and its computer system, or to enhance, evaluate, or otherwise review the website or service. The information may also be used to contact an individual in response to a request for information;
7. How and Where Do We Store Your Data?
7.1. We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2. Some or all of your data may be stored outside of the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK under the GDPR legislation:
7.3. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
7.4. Steps we take to secure and protect your data include:
7.4.1. We use HTTPS throughout our site to ensure data communications are encrypted.
7.4.2. Access to customer data is restricted, we have password policies and use encryted tunneling to ensure access remains secure.
7.4.3. Payment details are never processed directly or retained in any way by Morland - we use an industry leading third party supplier who's priority is data security to complete our payment processing.
7.4.4. All online systems and infrastructure are regularly monitored and updated in order to maintain security.
7.4.5. We only contract with industry leading suppliers for third party data services. Their privacy measures are regularly reviewed to ensure your data remains secure.
8. Do we Share Your Data?
8.1. We may share your data with other companies in our group for fulfilment of order or marketing purposes. This includes our holding company John Morris Holdings Limited and its subsidiaries.
8.2. We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations and the obligations of the third party under the law.
8.3. We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8.4. We may sometimes use third party data processors that are located outside of the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
8.4.1. One of the worlds leading online payment providers utilising industry leading online security measures. It is their top priority that customers' transaction data is kept secure at all times.
8.4.3. Google. The worlds largest search engine, more than 70 percent of worldwide online search requests are handled by Google, placing it at the heart of most Internet users' experience. They are world leaders in online security. Googles' security policy can be found here: https://privacy.google.com/intl/en-GB/take-control.html;
8.5. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
9. What Happens If our Business Changes Hands?
9.2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
10. How Can You Control Your Data?
10.1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).
10.2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
11.1. You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Data?
12.1. You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please Contact Us for more details or use the contact details below in section 14.
13.2. By using our site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our site for tracking website usage statistics and focusing our marketing efforts. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of our site and your use and experience of our site will not be impaired by refusing consent to them.
13.3. All Cookies used by and on our site are used in accordance with current Cookie Law.
13.4. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended if you do so.
13.5. Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below in section 13.10, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.6. The following first party Cookies may be placed on your computer or device:
and the following third-party Cookies may be placed on your computer or device:
13.7. Our site uses analytics services provided by Google Analytics. website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.
13.8. The analytics service(s) used by our site use(s) Cookies to gather the required information.
13.9. The analytics service(s) used by our site use(s) the following Cookies:
13.10. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.11. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
13.12. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
*ORDERS MUST BE PLACED BY 1PM FOR NEXT DAY DELIVERY. NEXT DAY DELIVERY IS UNAVAILABLE FOR THE SCOTTISH HIGHLANDS, NI AND IRELAND.
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